London Property Match Ltd strives to always provide the highest standard of service to all our clients, to ensure compliance of relevant legal requirements and to comply with the conditions of our membership of The Property Ombudsman. As part of maintaining our high level of service we provide the following guidelines should a client have a complaint.
Our procedure is a written one to ensure that all correspondence with both parties is recorded and clear. It provides an opportunity to resolve a dispute in a quick and amicable manner by London Property Match Ltd and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.
What to do:
- If you believe you have a complaint or dispute, please provide a written summary of the issue including background information and confirm the name of the individual you have dealt with. Please also include copies of all of your communication with London Property Match Ltd. Please address it to the owner, Tamara Colton at our registered address.
- We will acknowledge receipt of the communication with a written acknowledgement within three working days. We will investigate it thoroughly in accordance with established in-house procedures and provide a formal response within fifteen working days.
- If you are dissatisfied with the response and outcome of the investigations you are at liberty to have the matter referred to:
The Property Ombudsman
Beckett House
4 Bridge Street
Salisbury
Wiltshire SP1 2LX
Tel: 01722 333306
Fax: 01722 332296
Email: [email protected]
We will submit our file to The Property Ombudsman on request. You are also entitled to have your complaint referred to The Property Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.
