Summary

Your privacy is of the utmost importance to us and we respect your full rights to the protection of your personal information. We will safely store it and only use it for the purposes as outlined below.

We may make changes to this policy occasionally therefore if you have any queries please do re-visit this page or ask us to send you a copy of our Privacy Policy at any time in the future. This policy is effective from 11th April 2018.

Email, Web Enquiry & Social Media

We will use your information to respond and follow up your enquiry.

If you want to alter how we use your information or if you wish to be taken off our mailing list altogether, please contact us by email at [email protected] or write to us at 19 Frewin Rd, London, SW18 3LR and we will quickly act on your request.

Website:

When someone visits our website, we use third party services, Google Analytics and Wordfence, to log information such as IP addresses and other meta-data about your visit, which allows us to examine behaviour patterns and secure the website. We also log if you have previously seen our GDPR cookie banner or not, enabling us to only show it to you when necessary. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information what we intend to do with it and how we will store it.

Social Media:

We are active on various social media platforms including LinkedIn, Instagram, Facebook and Pinterest. If you send us a private or direct message via social media the message will be stored on the provider’s server. We will never knowingly share this information outside of our company. For more information please see privacy policies for these platforms:-

• https://www.facebook.com/about/privacy;
• https://www.linkedin.com/legal/privacy-policy
• https://policy.pinterest.com/en-gb/privacy-policy and
• https://help.instagram.com/155833707900388

Other Communication Tools:

We use a third party provider, MailChimp, to deliver our e-newsletters. We gather statistics around email opening and link clicks using industry standard technologies including tags and beacons, which help us monitor and improve our e-newsletter. Downloading images or other material sent from us via MailChimp may cause cookies to be set on your machine. For more information, please see MailChimp’s privacy policy.

• https://mailchimp.com/legal/privacy/

Links To Other Websites

Our website and e-newsletters may contain links to other websites from time to time that we do not have control over. We therefore cannot be responsible for the protection and privacy of any information you provide to them and therefore recommend you exercise caution and check their privacy policy.

What Are Cookies?

Our website uses cookies from Google Analytics, Wordfence, Cookie Consent and MailChimp. They are small text files that are placed on your device to help the site provide a better user experience. They are either Session Cookies (temporary until the browser is closed after using the website) or Persistent Cookies (remain on your device to help identify you as a unique visitor but do not contain information that could identify you personally. We also use GeoIP detection to understand what country you live in. This enables us to show you the correct privacy information at the start of your visit.

How Cookies Are Used

Cookies help us to understand how users navigate around sites and in some cases let us tailor the content to fit the needs of our site’s visitors. Examples are:-

• Tracking if a user has previously seen the cookie policy banner.
• Identifying logged in users and those accessing our content management systems administration or login pages.
• Separating human users from bots, fake search engine crawlers, and identifying security threats.
• Analysing user sessions and page views.

How To Control And Delete Cookies

If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how.
Alternatively, you could visit www.aboutcookies.org, which contains comprehensive information on cookies on a wide variety of browsers. You’ll also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.

Client Information

What we collect from you

• Your contact information (name, address, phone number and email address)
• Colour copies of your ID (such as your passport) and proof of address
• Your search information (preferred budget, area, style of property, priorities)
• Personal interests, family requirements and factors that are relevant to the search
• Email correspondence

How we use your information

• We will use your information to fulfill our contractual obligations. A better understanding of you and your property needs will help us provide our best service
• We store emails and documents you send to us and emails and documents sent in reply by us on European servers belonging to Google as part of their ‘G Suite’ of business tools. This information is not directly accessible by Google and can be removed by us at any time. Please see the G Suite Privacy Policy for further information https://policies.google.com/privacy
• We store some documents you send to us on European servers belonging to Microsoft as part of their ‘Office 365’ suite of business tools. This information is not directly accessible by Microsoft and can be removed by us at any time. Please see the Office 365 Privacy Policy for further information https://products.office.com/en-gb/business/office-365-trust-center-privacy
• We may share your contact information with specialists when gathering quotes or further information on your behalf or when you request a recommendation
• We may share your name with agents and/or vendors for viewings
• We will share your name and address with agents and/or vendors for offers
• We may use your contact information to periodically send updates in the form of e-newsletters with your explicit permission *
• We may use your contact information to contact you with information we feel you have a legitimate interest in **
• We may use some of the information you provide and email correspondence for reference purposes and only as long is sensible. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning

* Example:
We will ask you directly if you would be interested in being added to our emailing list for periodic new letters and blogs (which will include property market information, local information and occasional updates on our services). With your explicit consent we will contact you with no more than six of these per annum and you may request to be taken off our mailing list at any time in the future and we will delete your personal information swiftly.

** Example:
We may use your contact details after our initial contract to continue to correspond should further information become available such as when house specific or local information becomes available that we believe to have relevant and legitimate interest to you. Another example could be in the case of you previously being a client with interest in building a rental portfolio or development opportunities. If a relevant opportunity became available in the future we may contact you. At any point you request we stop sending correspondence, we will delete your personal information swiftly.

We use collaborative software, Dropbox, Office 365 and G Suite to communicate information internally. Please see the links below to their individual privacy policies:-

• https://www.dropbox.com/privacy
• https://www.dropbox.com/en_GB/security#account
• https://policies.google.com/privacy
• https://products.office.com/en-gb/business/office-365-trust-center-privacy

We do not sell, rent or distribute personal information to third parties unless law requires us to.

Security

We are committed to using and storing your personal information in a safe and secure manner. We have put in place suitable physical, electronic processes and internal procedures to prevent unauthorised access, disclosure, accidental loss or abuse.

Controlling Our Use of Your Personal Information

If you have previously agreed to us using your personal information to send you e-newsletters or periodically contact you with a more personal update, you may change your mind at any time.

If you want to alter what information we send to you or to indicate you wish to be taken off our mailing list altogether, please contact us by email at [email protected] or write to us at 19 Frewin Rd, London, SW18 3LR and we will quickly act on your request.

Legal and Lawful Enforcement

When we need to comply with a common law or statutory obligation we may have a legal obligation that would require we store or use your personal information.

Example:
In order to comply with AML (Anti-Money Laundering) regulations we are obliged to check the identity of our clients. This includes keeping colour copies of two pieces of I.D. on file.

Your Rights

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.

Subject Access Report

You have a right to be told what personal information we hold about you. Should there be an instance you request a Subject Access Report, we will acknowledge your request as quickly as possible and no later than three weeks. We will provide all electronic information within one month of your request. We will not request any payment and in the unlikely event we need to refuse, we will tell you why and provide contact information to complain to a supervisory authority and judicial remedy.

We value your input

We welcome your views about our website and our privacy policy. If you would like to share them with us please contact us by email at [email protected] or write to us at 19 Frewin Rd, London, SW18 3LR and we will quickly act on your request.

We comply with the GDPR (General Data Protection Regulations) and guidelines provided by the ICO (Information Commissioner’s Office) to ensure best practice. We also attach a link to the ICO should you wish to read their guidance fully: https://ico.org.uk/for-organisations/